AutoMods Car Accessories Online Store – Frequently Asked Questions (FAQs)
1. What types of products do you sell?
At AutoMods, we offer a comprehensive range of car accessories and parts for all types of vehicles. Our selection includes:
- Interior and exterior accessories (seat covers, floor mats, dashboard accessories, etc.)
- Electronics (GPS systems, car audio, dash cams, and more)
- Performance and maintenance parts
- Cleaning and detailing products
- Tires, wheels, and suspension components
- Safety and security products
- Lighting solutions (headlights, LED lights, trailer lights)
Our goal is to provide high-quality products that enhance the performance, comfort, and style of your car, truck, or trailer.
2. What are your shipping policies and rates? – frequently asked questions
We offer standard free shipping to most locations across Australia. For faster delivery, expedited shipping is available for an additional fee. Extra shipping charges, where applicable, are calculated based on the weight and destination of your order. All orders are handled with care and shipped via reputable carriers to ensure they arrive safely and on time.
3. What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the item is in new and unused condition. Electronics must remain unopened, and returns for electronics are only accepted if the incorrect item was received or the item arrived damaged or defective. Customers are responsible for return shipping costs unless the product was defective or damaged. Our customer service team will guide you through the return or exchange process efficiently.
4. How can I contact customer service if I have a question or concern?
You can reach our friendly customer support team via email, phone, or live chat during business hours. All contact details are listed on our website, and we aim to provide quick and helpful responses to all inquiries.
5. What payment methods do you accept? – frequently asked questions
We accept a variety of secure payment options, including:
- Credit cards (Visa, Mastercard, American Express)
- PayPal
- Bank transfers
All transactions are securely processed, and your payment information is never stored on our servers.
6. How do I track my order? – frequently asked questions
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track your package online or through your mobile device, ensuring you always know the status of your delivery.
7. Do you offer promotions or discounts?
Yes! We regularly offer special promotions and discounts to our valued customers. To stay updated, sign up for our email newsletter or follow us on social media for the latest deals.
8. How can I be notified of new products or promotions?
Stay informed by signing up for our email notifications or following AutoMods on social media platforms. This ensures you are the first to know about new product launches, limited-time offers, and exclusive deals.
9. How long does AutoMods take to deliver?
Delivery typically takes 3 to 15 working days, depending on your location and the products ordered. We prioritize efficient shipping and carefully package all items to ensure they arrive safely.
10. Can I cancel or change my order after it has been placed? – frequently asked questions
If your order has not yet shipped, you may be able to cancel or make changes by contacting our customer service team. Once the order has been shipped, it cannot be modified or cancelled, so we encourage customers to review their orders carefully before finalizing.
11. How do you ensure the security of my personal and payment information?
At AutoMods, the security of your personal and financial data is our top priority. We use industry-standard encryption technology to protect information during transmission and follow strict protocols to maintain your privacy. Rest assured, your payment details are never stored on our servers, and our systems are regularly monitored for security compliance.